POLICIES & GUIDELINES

Returns & Refund Policy

We want you to be fully satisfied with your purchase. Please review our policy details below regarding returns, eligibility windows, and refund processing.

Last updated: October 24, 2023

Returns & Refund Policy

At Evercartzone, customer satisfaction is important to us. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the terms outlined in this policy.

Return Eligibility

To qualify for a return, the following conditions must be met:
  • The return request must be submitted within 30 days of the delivery date.
  • The item must be unused, unworn, and in its original condition.
  • The product must include all original packaging, tags, and accessories.
  • The item must not show signs of use or damage.
Returns that do not meet these requirements may be rejected.

How to Request a Return

To start a return, customers must contact our support team at: support@evercartzone.com

Please include the following details in your message:
  • Order Number
  • Customer Name
  • Reason for Return
  • Photos of the item (if damaged or defective)
Our support team will review your request and provide further instructions if your return is eligible.

Return Time Frame

Customers have 30 days from the date their order is delivered to request a return. Return requests submitted after this period may not be accepted and may not qualify for a refund.

Return Shipping

For approved returns, customers are responsible for return shipping costs unless:
• The item arrived damaged.
• The item is defective.
• The wrong product was received.

Original shipping charges are not refundable unless required by applicable law. Customers are responsible for arranging the return shipping and obtaining a return shipping label unless otherwise instructed by Evercartzone.

Return Inspection Process

Once we receive the returned item, it will be inspected to confirm that it meets our return requirements. The inspection checks that:
  • The item is unused and in original condition.
  • All included accessories, tags, and packaging are present.
  • The product is not damaged.
Refunds will only be approved after the returned item passes inspection.

Exchanges

At this time, Evercartzone does not offer direct product exchanges. If you need a different item, please return the original product, if eligible, and place a new order separately.

Restocking Fee

Evercartzone does not charge any restocking fees for approved returns.

Non-Returnable Items

  • Items returned after the 30-day period.
  • Items that have been used or damaged.
  • Items missing original packaging, tags, or accessories.
  • Final sale or clearance items clearly marked as non-returnable at the time of purchase.

Refund Eligibility

A refund may be issued after:
• The returned item has been received.
• The item has been inspected.
• The return request has been approved.

If the return does not meet the eligibility requirements, we may be unable to issue a refund.

Refund Processing Time

Approved refunds will be sent to the original payment method used during purchase. Please allow up to 14 business days for the refund to appear in your account after processing. The actual time may vary depending on:
  • Your bank
  • Credit card provider
  • Payment service provider

Missing or Delayed Refunds

If you have not received your refund after the stated processing period:
1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank for additional processing information.

If the refund is still not received, please contact us at: support@evercartzone.com

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. Please provide:
  • Order Number
  • Description of the issue
  • Clear photographs showing the problem

Our team will review the information and work with you to provide an appropriate solution.

Business Information

  • Business Name: Evercartzone
  • Business Hours: Monday – Saturday
    9:00 AM – 5:00 PM (US Time)
  • Sunday: Closed
  • Email: support@evercartzone.com
  • Mailing Address: 283 Parkway BLVD, Wyandanch, New York, NY 11798, United States

Online Store Notice

Evercartzone operates exclusively as an online digital store. Please note that we do not provide standard physical storefront services:
  • No in-person shopping or retail browsing
  • No public warehouse visits or facilities access
  • No local customer pickup or return drop-off services

All orders, returns, and customer support requests are managed entirely through our online platform.

For any refund inquiries or support assistance, reach out directly to: support@evercartzone.com