Refund & Return Policy

Last Updated: May 2026

Thank you for shopping at Evercartzone.com.

Customer satisfaction is important to us. This Return & Refund Policy explains the conditions for returns, refunds, exchanges, and cancellations for purchases made through our website.

1. 30-Day Return Policy

We offer customers a 30-day return period from the date the order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must include original packaging, accessories, manuals, and labels.

  • Products must not show signs of excessive wear, damage, or misuse.

  • Items returned incomplete may qualify for only a partial refund.

Normal product inspection is allowed.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made products

  • Items marked as final sale

  • Perishable goods

  • Hygiene or personal-use items after opening

  • Gift cards or downloadable products (if applicable)

3. Return Shipping Costs

A) Customer Remorse Returns

(Examples: ordered wrong item, changed mind, no longer needed)

Customers are responsible for return shipping costs unless otherwise stated.

B) Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts

Please contact us within 7 days of delivery.

In approved cases, Evercartzone will provide a replacement, refund, or return shipping assistance at no additional cost.

Please include clear photos of the issue when contacting support.

4. Return Request Process

To request a return, contact our support team before sending any item back.

📧 Email: support@evercartzone.com

Please include:

  • Full name

  • Order number

  • Reason for return

  • Photos (if item is damaged or defective)

After review, we will provide return instructions.

Please do not send returns without authorization, as unauthorized returns may not be accepted.

5. Return Address

Evercartzone Returns Center

2113 East 7th Street #403
National City, CA 93535
United States

6. Refund Process

Once your return is received and inspected:

  • You will receive an email confirmation regarding approval status.

  • Approved refunds are issued to the original payment method.

  • Refund processing typically takes 5–10 business days depending on your payment provider.

If a refund is delayed, please contact your bank or payment provider first, as processing times may vary.

7. Exchanges

We replace items only if they arrive defective, damaged, or incorrect.

To request an exchange, contact:

support@evercartzone.com

+1 (323) 452-1036

8. Order Cancellation

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, cancellation is no longer possible. Customers may request a return after delivery according to this policy.

9. Lost or Missing Packages

If tracking information shows delivered but you have not received your package:

  • Verify the shipping address

  • Check with household members or neighbors

  • Contact the shipping carrier

  • Contact our support team for assistance

We will work with the carrier to help resolve delivery issues whenever possible.

10. Refused Deliveries

Please do not refuse deliveries without contacting our support team first.

Refused or abandoned shipments may be subject to return shipping fees or partial refunds depending on carrier charges and package condition.

11. Chargebacks & Fraud Prevention

To help protect customers and prevent fraudulent activity:

  • Unauthorized chargebacks may be investigated.

  • Orders flagged for suspicious activity may be delayed or canceled.

  • Evercartzone reserves the right to refuse service in cases of abuse or policy violations.

12. Contact Information

If you have questions regarding returns or refunds, please contact us:

Evercartzone

2113 East 7th Street #403, National City, CA 93535,

Thank you for shopping at Evercartzone.com. We appreciate your business and want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

​1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • ​The item must be unused, unwashed, and in the same condition that you received it.
  • ​It must be in its original packaging, complete with all tags, labels, manuals, and accessories included.

​2. Return Process

To initiate a return, you must contact our customer support team first before sending any item back:

  • ​Email: support@evercartzone.com
  • ​Information to Include: Please provide your Full Name, Order Number, and the specific reason for the return. If the item is defective or damaged, please attach clear photographs.
  • ​Return Authorization: Once our team reviews and approves your request, we will email you detailed return shipping instructions. Please note: We do not accept returns sent back to us without prior authorization.

​3. Return Method & Costs

  • ​Return Method: All accepted returns must be sent back to our facility by mail.
  • ​Customer Remorse: If you are returning an item due to customer remorse (e.g., you ordered the wrong item, changed your mind, or the product is no longer needed), you will be responsible for paying the actual return shipping costs.
  • ​Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. In these approved cases, Evercartzone will cover 100% of the return shipping costs or provide a prepaid shipping label at no additional cost to you.

​4. Restocking Fees

  • ​Restocking Fee: We believe in complete pricing transparency. Evercartzone does not charge any restocking fees for returned items.

​5. Non-Returnable Items

The following types of items cannot be returned or refunded: Custom-made or personalized products, items explicitly marked as “Final Sale” or “Clearance”, and gift cards.

​6. Refund Process & Timeline

  • ​Inspection: Once your return package is received at our center, our team will inspect the item to verify its condition. We will send you an email notification to confirm that we have received the package and inform you whether the refund has been approved or rejected.
  • ​Approval & Processing: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment.
  • ​Timeline: Refund processing typically takes 5 to 10 business days to reflect on your statement, depending entirely on your credit card company or banking institution.

​7. Return Address & Contact Information

All authorized returns must be shipped to our official business location:

  • ​Business Name: Evercartzone
  • ​Physical Address: 203 Parkway BLVD, Wyandanch, NY 11798, United States
  • ​Support Email: support@evercartzone.com
  • ​Phone Number: +1 (323) 452-1036
  • ​Website: https://evercartzone.com/
  • ​Customer Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM (EST) | Sunday: Closed