Welcome to the Evercartzone FAQ page. Here you will find answers to the most common questions about our shipping, payments, returns, and orders. If you need further assistance, please don't hesitate to contact us.

​1. SHIPPING & DELIVERY

​Q. Do you ship internationally?

A. No. Currently, Evercartzone ships exclusively to addresses within the United States (US). We do not support international shipping, nor do we ship to US Territories, APO, FPO, or DPO addresses.

​Q. How much does shipping cost?

A. Shipping is 100% Free for all orders across the United States. There are no hidden fees or minimum purchase requirements.

​Q. What are your handling and transit times?

  • ​Order Cut-Off Time: 5:00 PM (EST) — Monday to Friday.
  • ​Handling Time: 1 to 2 business days (Monday – Friday).
  • ​Transit Time: 4 to 6 business days (Monday – Friday).
  • ​Total Delivery Time: You can expect your package to arrive within 5 to 8 business days from your purchase date.

​Q. How can I track my order?

A. Once your order is handed over to the carrier, we will automatically send you a shipping confirmation email containing a unique tracking number and a link to track your package online. Please allow 24–48 hours for the tracking information to update.

​2. PAYMENTS & BILLING

​Q. What payment methods do you accept?

A. We accept PayPal (including Express Checkout), as well as major credit/debit cards: Visa, Mastercard, American Express, and Discover.

​Q. How do I pay for my order?

A. All orders are paid for securely online directly through our checkout page. Once you select your preferred payment method (PayPal or Credit Card) and finalize the transaction, your order will be instantly confirmed and processed.

​Q. Is my payment secure?

A. Yes, 100%. We use SSL encryption technology to protect your details. All payments are processed through fully certified, secure, and PCI-compliant third-party gateways. We never store your credit card or PayPal credentials on our servers.

​3. RETURNS & REFUNDS

​Q. What is your return window?

A. We offer a 30-day return policy. You have exactly 30 days after receiving your item to request a return.

​Q. What are the conditions for a return?

A. To be eligible for a return, your item must be unused, unwashed, in the same condition that you received it, and must be in its original packaging with all tags and labels attached.

​Q. Do you charge a restocking fee?

A. No. Evercartzone does not charge any restocking fees for returned items.

​Q. Who pays for the return shipping costs?

  • ​Customer Remorse: If you changed your mind or ordered the wrong item, you will be responsible for paying the actual return shipping costs.
  • ​Defective or Damaged Items: If the product arrives damaged or incorrect, please contact us within 7 days. In these cases, we will cover 100% of the return shipping costs.

​Q. How long does it take to get a refund?

A. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed immediately back to your original method of payment. It typically takes 5 to 10 business days to show up on your bank or credit card statement.

​4. CONTACT INFORMATION

​Q. How can I contact customer support?

A. You can reach our dedicated support team through the following channels:

  • ​Business Name: Evercartzone
  • ​Physical Address: 203 Parkway BLVD, Wyandanch, NY 11798, United States
  • ​Support Email: support@evercartzone.com
  • ​Phone Number: +1 (323) 452-1036
  • ​Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM (EST) | Sunday: Closed